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The authors have updated many of the businesses profiled in the original edition -- so readers can see how those companies have refined their operations to stay competitive -- and they detail the best practices of hundreds of successful small companies. The book also examines several fast-growth chains in a variety of markets. With advice for improving customer service and loyalty, maximizing the power of electronic marketing, hiring and keeping great employees, and more, Up Against the Wal-Marts is a formidable strategic tool any business can use to become (and remain) competitive.